If you think you’ve found your match and simply have a few questions before making it official, please check our FAQ below. Here, we have a comprehensive list of our most frequently asked questions and things you need to know about your Bluchic theme.

GENERAL

Do Bluchic Themes work on WordPress.COM or Blogger?

How often do you release new products?
Every 3 to 6 months. Be sure to sign up for the newsletter to receive product updates, exclusive promotions and more!

Can I use Bluchic Themes on multiple websites?
Yes, purchase one theme and you can use it on as many websites as you like (multiple domains), for personal and/or commercial use.
Do you provide sample content as per your demo site?
Yes, you can find the sample content XML file in the theme zip file. Images in demo site are not included in your theme license and will be replaced by sample image in gray color. The XML file cannot setup the Theme Options or Widgets for you, so please continue with the theme documentation to learn how to setup your theme.

How do I download the files after purchase?
Once your payment is completed, you’ll receive an order confirmation email with the download link immediately. If you use e-check payment, it can take 6-10 working days for the payment to be cleared and will delay the product delivery. If you feel your payment has gone through and you still haven’t received a download link, please contact us and we’ll make sure you get the files you purchased.

Do I need to have Photoshop to use Bluchic products?
Photoshop is needed if you want to edit the default header logo in theme, Marketing Suite files, and Logo Suite files.

SALES & PURCHASE

What is your refund policy?
Because we sell non-tangible digital products, they cannot be returned or exchanged and are non-refundable. Please review the theme demos, requirements and get in touch if you have any doubts or questions prior to purchase.

What payment methods do you accept?
Currently, we accept payment via PayPal, where you can pay with credit card, debit card, and Paypal balance. Currency: USD.
Is the cost for Bluchic Themes a one-time payment?
Currently, Bluchic Themes are a one time fee with unlimited support and update.

Do you currently have any promotion or coupon code?
Yes, sign up to our newsletter and get 10% off your next purchase. You’ll also receive product updates, exclusive promotions and more!

SUPPORT

How do you provide support?
We provide theme support for verified customers via Support Ticket only. We DO NOT provide support via contact form, social media nor do we offer phone support.

Support hours:
Monday to Friday (GMT+8 timezone) please be aware of possible time differences. During this time, we generally reply to any support queries in order received within 24 hours; whilst we are also committed to answering any queries outside of these hours as we certainly understand your web presence is very important to you.

What does your support cover?
DO: We provide support for theme installation & setup, issues arising from using any of the packaged theme features and theme bug fixes; which cover everything required to ensure that all theme features are working as advertised and as shown in demo site.
DO NOT: We are not able to provide general WordPress support, an issue arising from plugins, and customization query (change font type, add or remove elements, etc). You may hire us to do customization.

THEME SETUP

Can I upload my own header logo?
Yes, you can upload your own header logo easily in WordPress dashboard. Alternatively, you can use the default theme header (PSD file is included).

Can I change the theme color?
Yes, Most of the color elements can be changed using Color Wheel Picker in Theme Options. However some design elements are images so will require Photoshop and Custom CSS. Note: While you don’t need to be a coding expert, you are required to have CSS knowledge if you’d like to customize CSS.

Can I change the theme fonts?
Yes, you can change to other Google Fonts following this tutorial. Note: While you don’t need to be a coding expert, you are required to have CSS knowledge to customize font.

Can I remove Bluchic credit and logo in the footer?
Yes, you can remove our credit link in Theme Options. We don’t require you to have backlinks to our site although we do appreciate it. 🙂

Can I use eCommerce Plugin like WooCommerce with Bluchic Themes?
Not all Bluchic themes are built for eCommerce. Please check out the recent Samantha theme and Tiffany theme – both are compatible with WooCommerce.

Can I set homepage as a blog instead of a static website?
Yes, you can set homepage as a blog so that your blog entries are on the front page.

How can I customize the theme so that my customization is not overwritten by future theme updates?
Option 1: Any CSS changes can be made through Custom CSS in Theme Options.
Option 2: Create Child theme for extensive customization.
Please understand that we are NOT able to provide support for any changes made to the theme files or customizations beyond the demonstrated functionality.

Don’t see your question in the FAQ’s? Or simply want to drop us a line? Please get in touch and we’ll return the favor within 24 business hours.