FAQS

You've Got Questions, We've Got Answers

Not quite sure if Bluchic templates are right for you? Have some questions before you buy? Here are the answers to the most common questions we get from customers just like you.

01

FAQs WordPress Themes

No, Bluchic themes are for self-hosted WordPress websites only. Here’s an easy guide on creating a self-hosted WordPress site. If you have a WordPress site, you’re good to go! 

No, you don’t need to purchase any page builder. Bluchic themes work with the free version of the Elementor page builder. 

Yes, but you’ll need the Business Plan ($25/month) in order to install a theme if your website is on WordPress.com.

We highly recommend setting up a self-hosted WordPress website instead. Here’s an easy guide to help you set up a self-hosted WordPress site!

Here’s our blog post with an infographic that explains the key differences between WordPress.com and self-hosted WordPress.

Yes! All of the photos from the demo site are included, so you can have it look exactly like the demo site.

Once your payment is completed, you’ll receive an order confirmation email with a link to download your files immediately. Click on the link to download the zip file.

If you pay via e-check, it can take 6-10 working days for the payment to be cleared and will delay the product delivery.

If you feel your payment has gone through and you still haven’t received a download link, please contact us and we’ll make sure you get the files you purchased. Most of the time, it’s because the download email might land in your spam folder or there is a typo mistake in the buyer’s email address (so it can’t reach your inbox).

We provide support for the theme setup and theme bug fixes. This covers everything required to ensure that all theme features are working as advertised and as shown on the demo site.

Just open a support ticket and we’ll get back to you—usually less than 24 business hours, consider timezone differences. If you don’t get a response within 24 hours, please check your spam folder or email us directly at [email protected].

At least once a year we will be making updates to our themes to make sure they are compatible with the latest WordPress version.

No, this purchase is for one user only. The purchaser must be the user. That means your clients will need to purchase the theme themselves — to receive product updates and support for the future. (Note: you can send them your affiliate link to purchase the theme.)

Yes! Our themes are built to be easy-to-use and intuitive. No coding knowledge or design skills required. We have complete walkthroughs for every theme so you can set it up on your own.

There’s a learning curve with any new platform and it will sometimes be challenging. But, you are not alone! Just flick us a support ticket, and we’ll be in touch within 24 hours to help you out.

Or you could always hire us to set up your site for you!

Yes! You can easily change the colors, fonts (to other Google Fonts), and images to match your branding, and customize the layout by rearranging, adding, removing sections using the Elementor drag-and-drop page builder.

Note: 1) Custom fonts will require Elementor Pro, 2) Support is not provided for theme customizations or user modifications to the theme’s code, styling or functionality.

After installing the theme and Elementor plugin, you’ll upload the page templates and follow the setup tutorials in our help center.

One-time fee (hooray!). We like to keep things simple and affordable around here, especially when it comes to your website. Once you purchase, it’s yours for life! And, you’ll always have access to support and updates.

We accept payment via PayPal, credit card, and debit card. All of our prices are in USD.

Since our shop sells non-tangible digital products that you get immediate access to, they cannot be returned or exchanged. We sadly don’t issue refunds after the purchase is made.

If you have questions about our theme before making a purchase, feel free to ask us. Our demos also give a great idea of what the theme could look like for you, so you can see it before you buy.

02

FAQs Sales Funnel Templates

No, our templates only work with self-hosted WordPress and sadly are not compatible with any other platform.

If you have a WordPress site, you’re good to go! All you have to do is install Elementor, a free page builder plugin to use the templates. From there, customizing your landing page is as easy as drag and drop.

Of course! The templates work with any WordPress theme, Bluchic or not. So you don’t need to buy one of our themes to use them.

The templates work with the Elementor plugin and are not compatible with any other page builder plugin. Elementor is a free plugin that is easy to use.

There is a PRO version as well with more features, but this is totally optional and not required to use our templates.

We provide support for the template setup and template bug fixes. This covers everything required to ensure that all templates are working as advertised and as shown on the demo site.

Just open a support ticket and we’ll get back to you—usually less than 24 business hours, consider timezone differences. If you don’t get a response within 24 hours, please check your spam folder or email us directly at [email protected].

Note: we don’t provide support for customizations or plugins issues. 

Once your payment is completed, you’ll receive an order confirmation email with a link to download your files immediately. Click on the link to download the zip file.

If you pay via e-check, it can take 6-10 working days for the payment to be cleared and will delay the product delivery.

If you feel your payment has gone through and you still haven’t received a download link, please contact us and we’ll make sure you get the files you purchased. Most of the time, it’s because the download email might land in your spam folder or there is a typo mistake in the buyer’s email address (so it can’t reach your inbox).

Yes, the templates are created so that visitors can easily navigate your landing pages on any device at any time. They will look great on any tablet, phone, or desktop screen.

Yes! All of the photos from the demo site are included, so you can have it look exactly like the demo site.

Yes, the templates work with most email service providers, including MailerLite, Flodesk, Mailchimp, ActiveCampaign, ConvertKit, etc.

Just copy the opt-in form code from your email provider account and paste it into the landing page templates. The styling of the form might differ depending on your email service provider.

No, this purchase is for one user only. The purchaser must be the user. That means your clients will need to purchase the templates themselves — to receive product updates and support for the future. (Note: you can send them your affiliate link to purchase the templates.) 

Yes! You can easily change the colors, fonts (to other Google Fonts), and images to match your branding, and customize the layout by rearranging, adding, removing sections using the Elementor drag-and-drop page builder.

Note: 1) Custom fonts will require Elementor Pro, 2) Support is not provided for theme customizations or user modifications to the theme’s code, styling or functionality.

Yes! Our templates are built to be easy-to-use and intuitive. No coding knowledge or design skills required. We have walkthroughs so you can easily set it up on your own. Once you upload the templates, just use the Elementor drag and drop page builder to customize it.

There’s a learning curve with any new platform and it will sometimes be challenging. But, you are not alone! Just flick us a support ticket, and we’ll be in touch within 24 hours to help you out.

One-time fee (hooray!). We like to keep things simple and affordable around here, especially when it comes to your website. Once you purchase, it’s yours for life! And, you’ll always have access to support and updates. 

We accept payment via PayPal, credit card, and debit card. All of our prices are in USD.

Since our shop sells non-tangible digital products that you get immediate access to, they cannot be returned or exchanged. We sadly don’t issue refunds after the purchase is made.

If you have questions about our templates before making a purchase, feel free to ask us. Our demos also give a great idea of what the templates could look like for you, so you can see it before you buy.

03

FAQs Canva Templates

Nope! All you need is a free Canva account to use these templates.

If you have a Canva Pro account, you can customize the templates even faster with your brand fonts and colors, but this is totally optional and not required to use the templates.

Yes! All of the photos from the Canva templates are included. 

Once your payment is completed, you’ll receive an order confirmation email with a link to download your PDF file. Next, open the PDF and click the links to your awesome Canva templates! 

No worries! Canva is really easy to use and they have tutorials on editing with Canva.

They are for one user only. The purchaser must be the user. By purchasing this template, you are agreeing to use the templates to create images that promote ONE business — yours! This purchase may not be used for clients. If you are a social media manager, virtual assistant, etc. with a multi-use need, please contact us at [email protected] for licensing terms and prices. 

There are so many ways to customize the templates with your brand’s fonts and colors that you can make them completely your own. 

Yes! You can easily change the colors, fonts, and images to match your branding. 

Since our shop sells non-tangible digital products that you get immediate access to, they cannot be returned or exchanged. We sadly don’t issue refunds after the purchase is made.
If you have questions about our templates before making a purchase, feel free to ask us.

04

FAQs Installation Service

Our installation service includes everything you need to get your site up and running — like the demo site — in just one business day:
+ Bluchic Theme Installation (after you purchase your Bluchic WordPress theme)
+ Sample content including pages, posts, products, and photos — exactly like those shown on the demo site — so you can see exactly what your new site will look like
+ Installation and activation of all the plugins you need to match the design and functionality of the demo site

STEP ONE:
After you make your payment via Paypal or debit/credit card, you’ll receive an automated email titled “Installation Service: Your Next Step” with a link to the form you’ll fill out with your site info. (If you don’t see it within 15 minutes, check your spam folder!)

STEP TWO:
Once the form has been submitted, we’ll review everything and reach out within 12 hours to confirm everything is accurate and good to go. If anything’s missing, we’ll let you know!

STEP THREE:
Once we have all your info, we’ll complete your installation and set-up within one business day (excluding weekends). All you have to do is sit back, relax, and wait for your site to come to life!

Sadly, no. You’ll need to set up your domain name and hosting before we can complete your installation. Don’t sweat it, though! We’ve made it super simple to do yourself with our guide. Otherwise you can find your hosting for support. 

Unfortunately, we can’t upload personalized content as everyone’s needs are different. Don’t stress, though! We have detailed, step-by-step guides for each of our WordPress themes so you can easily add and edit your own content as needed.

Not long at all! Installations are usually completed within 24 hours, provided all the login info you provide us is accurate! If not, it will cause a delay with back-and-forth emails.

Please note that installations are only performed Monday–Saturday, excluding select holidays. In that case, your installation will be completed on the following business day.

For sure! We’ll set up your theme with the sample content to match the demo, but we won’t touch your existing content.

Don’t see the answer to your question here? Send us a message and we’ll get back to you within 24 business hours.
Save $60 on any All-in-One Bundle + PLUS get Installation Service for FREE ($279 value) no code necessary. Promo ends July 22, 2024 at 11:59 p.m. EST.
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$60 off + Free Installation

Buy any All-in-One Bundle for just $397 + get Installation Service for FREE ($279 value). Promo ends July 22, 2024 at 11:59 p.m. EST.

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